The true test of a company is how we respond when something goes wrong
At sleeperzzz we take care of you, period. Here's exactly how we handle damaged items, returns, cancellations, and refunds.
Damaged or Defective Items
Occasionally shipments arrive damaged — rest assured that we will do everything we can to make things right.
If you see damage to the exterior packing materials, make sure to indicate this on the delivery receipt. Once you remove the packing materials and notice damage, call our customer service team within 48 hours.
If an item is damaged or has a defect, we reserve the right to repair the item to new condition. If the item cannot be successfully repaired, we may offer a replacement. If you decide not to accept a repair or replacement, the item can be returned under our normal return policy.
If by chance you accepted the furniture and notice anything missing or damaged, contact us right away and we will ship replacement parts free of charge. If we are unable to fix the damage, we will pick up the original shipment and send you a full replacement on us.
White Glove Delivery Service
We highly recommend our White Glove Delivery Service. Our delivery team carefully removes all exterior packing materials, assembles the furniture, and inspects the product for any damage.
If you see any damage, make sure to indicate this on the delivery receipt and call our customer service team within 48 hours so we can file a claim with the freight company.
Returns, Cancellations, and Refunds
Returns
We're sorry you didn't like it. We'll make it easy — return your furniture for a refund within 30 days of arrival, in its original packaging. Simply contact us before making your return.
Cancellations
We try our best to process and ship your order as quickly as possible. We'll cancel your order with no fees unless it's already in production or has shipped, at which point you may be subject to a cancellation and/or return shipping fee.
Refunds
Return credits are issued within 24 hours of the item being received. Return shipping costs are deducted from your refund — generally 15% of the order total plus any pickup fees. Contact us for an exact quote before you buy.
- 30-day return window
- Free replacement parts for damage
- White glove inspection at delivery
Returns FAQs
Need to start a return?
Contact our customer service team and we'll take it from there.
[Support hours, e.g. 7am–5pm PST]